Frequently Asked Questions
Returns and Exchange Policy
In the unlikely event that you are not happy with your Hawkes Hound, you have 14 days to return items in their original packaging, with proof of purchase. You will then receive a refund. You are responsible for the safe return of the item and it is recommended that you return the item using a delivery service that fully insures you to the full value of the goods such as Royal Mail Special Delivery . The cost of returning the item is your responsibility and your original postage costs will not be refunded unless the Hawkes Hounds item that you receive is faulty. Specially commissioned or personalised items cannot be exchanged unless they are faulty.
For returns, please email me at with the following details: Your Name, details of the item that you are returning and also your reasons for the return. All items must be returned in the original unused condition that they were received in, the original packaging.
Please send your returned item to: 70 Bingham Road, Croydon, Surrey CR0 7ED
How long does it take to make a hound ?
It takes 4 - 6 weeks to make a hound from start to finish. Character and style take time to develop. I start with the head, long or short snout ? big or short pricked ears ? Once I have the head made I sketch out the body a pattern is made up. I think about how the hound is going to stand or sit and how the fabrics will behave.
What are they made of ?
Heads are created from woolly or fleecy walking socks, sometimes upcycled with wonderfully felted heels or new. Bodies are fashioned from a range of fabrics, wool, cashmere, tweed or fleece coating. Upcycled, cleaned and prepared for use. Stuffing is a mixture of hollow fibre fill, natural cotton kapok, rice or metal shot filled paws and occasionally bottoms. Larger hounds are wired in the legs to support them and enable movement.
How are the faces made ?
Each face is needle felted using roving wool to create details, every eye is needle felted and noses are created from boiled wool, stitched and needle felted. I have developed a technique over time that gradually builds up the hounds features.
Where can I see a hound for real ?
Keep an eye on the Hawkes Hounds facebook page for exhibitions and events where you can meet a hound
Do you sell online ?
Do you sell patterns?
No patterns are available for sale at the moment.
Can I post about your work on my website or blog ?
Please feel free to share away, but please credit me and my artwork. Please do not recreate my work, everyone has their own style, please find yours.